Thank you Cheryle for the great pictures!
Above: Installing an Advanced Enviro Septic System. Above: Two pictures of a failed system. Notice the black sand and water in the hole.
Advanced Enviro Septic Tubes being installed.
CUSTOMER REVIEWS:
Please see our Facebook page for additional customer comments. www.facebook.com/dependableseptic.net/
Hello Michelle & Chuck;
It is with EXTREME APPRECIATION that I wrote a YELP
review for your EXPERT CUSTOMER SERVICE in the replacement of
our Leach Field, this past Fall 2013 (address removed to maintain privacy), Derry, NH.
I truly appreciate your patience, Chuck, in guiding me to understand
each step within the process of building a new field. I also thank
you for your willingness to replace only those segments absolutely
necessary in the restoration of an "approved septic system".
Should the need of any repair arise in the future, yours will be the
number on my speed dial.
I am singing your praises to all....
Truly yours;
Debbie (T.) H.
Derry, NH 03038
------------------------------------
We have 5 adults and 2 children living in our home so when our septic system failed, we were in dire straits. Chuck and Michelle came to our rescue in a very timely manner. They planned, designed and installed a new system so we were without septic for only a few hours. Chuck and Michelle had to overcome several problems from our neighbor installing a well too close to our leach field to having a household larger than the previous system could handle.
Due to internal plumbing problems, it appeared the new system failed. Chuck came over immediately and worked with our plumber to rectify the problem. Chuck helped even though it was not Dependable's problem or responsibility. That's customer service.
Chuck told me that our new septic tank would settle and Dependable would return to put in more loam and reseed. He was good to his word and fixed the tank settling without me having to so much as make a phone call.
Their company is aptly named because they are truly DEPENDABLE.
_____________
Just about year ago we were selling our home and needed to have our leech field replace. Dependable worked with us on a tight time line and limited cash flow due to selling of our home. They did an excellent job. Protected our lawn to minimize damage, cleaned up after themselves. They did the work on time and within budget. Did all the permits and lined up all the state inspection at the end of the job. They were excellent to work with and I would recommend them to anyone.
______________
Dependable Construction designed and installed a replacement system for my failing septic here in Hampstead. I was really worried about how all of this would transpire,. once I knew the system was failing, too many horror stories and substandard work out there. But from the minute I met Chuck , I was totally and completely satisfied with the experience. Definitely one of the top transactions with a contractor, of ANY discipline that I've ever had. Here's why:
- When you work with Chuck Jr. he puts your needs first. Period.
- He and his wife Michelle leverage the latest information and technology to ensure the survey and design are effective, all come together and pass muster.
- When they say they will be there, or call, etc, they do it and are prompt every time.
- This guy is like Rembrandt with a 20 ton excavator, and judging by his dad and his son, that talent runs in the family.
- Chuck strives for the lowest disruption to your life possible. I mean the first day was executed like a military operation, our water usage was disrupted for a grand total of 2 hours. Totally exceeded my expectations and couldnt believe the low impact.
- He takes time to explain things and to listen to concerns, even though he has a lot going on (the mark of a quality company) I never felt like he was rushing me on any of the questions I had.
- Once he knows enough about the job, he will give you a price and stick with it. There's always unknowns but Chuck is prudent and his pricing is more than fair. Very happy with that aspect.
- When Chuck was done, he repaired any lawn damage, reassembled my stone wall (which he creatively leveraged as a way in to minimize damage to my driveway) and it looks better than it did before he tore it down.
- Stands behind everything he does because he does it all. Design, installation...why would you want to work with someone else who has to outsource half of the job ? Who owns your satisfaction as a customer ? That was a decisive factor in picking Dependable.
Again, totally satisfied, love this type of local, family business and highly recommend. Would work with them again in a heart beat.
Frank Price
Hampstead, NH
___________
Excellent. We had a septic system installed a few months back. They are right up front about pricing -- no surprises -- and quality workmanship. They walk though all phases and explain options. Also, they stand by their services - we called on a Sunday many months after the install with a question about the system and they responded immediately. Would recommend highly.
_________
OUTSTANDING SERVICE!!!! HIGHEST REGARD!!!! Chuck Ashford & his son are STAND-OUTS in KNOWLEDGE & CUSTOMER SERVICE. Their clear & patient explanation of each step in the replacement of our Leach Field not only calmed my anxiousness but was spot-on in the actual steps of the process. A new Septic Design was expertly drawn by Chuck's son thus minimizing "wait time" by having this layer of construction in-house. Chuck personally contacted the neighbors on our "private road" to explain the need to dig under the road with the promise that passage would only be haulted for under an hour. The road was re-hot-topped immediately as promised! The grassed areas were reseeded. All permits, inspections & approvals were completed quickly which speaks volumes of Dependable's high regard at Town & State levels. Their dollar estimates were the ACTUAL expense. No surprises. DO I WISH ALL CONTRACTORS had the LEVEL OF KNOWLEDGE & CUSTOMER SERVICE like the folks at DEPENDABLE CONSTRUCTION! Thank you ASHFORD family!!!
__________
Would highly recommend!! Did a great job in designing and installing our failed septic system. Thanks from all of us at Magnum Machine Inc.
_________
Our septic system failed. We contacted Dependable. Chuck came right out and evaluated our system and told us what needed to be done. Chuck's entire family took part in the project, including Chuck's young son. They couldn't have been nicer or more helpful throughout the entire job. Chuck took care of everything. He designed the system that would be best for our home, and took care of all of the inspections, permits, and approvals. The weather was bad, and extremely cold, but that did not stop them for getting the job done. Everything went smoothly, and efficiently. Chuck made sure the yard was in good shape before he left. He put the irrigation system back in order, and replaced the stone wall that had to be moved. Chuck told me he would come back in the spring after the snow was gone to check for settling of the soil, and fertilize the area. The interior plumbing in the basement was all taken care of, and cleaned up before they left. We had full use of all of our bathrooms except for about one hour when the plumber switched over our waste line to the new system. Good people and a great job.
___________
I have only good things to say about Dependable Construction. They are a family business, well known and trusted in our community. Planning and scheduling went smoothly. I received clear, honest answers to my questions. The septic rebuild was done efficiently and the yard was left in good condition.
Jane,05/05/2016They deserve TEN STARS!! We needed a new septic system and a friend of mine recommended Chuck. I made a list of a few contractors to get several bids. Dependable was first on my list. Their customer service was so OUTSTANDING that I didn't even bother getting any other quotes. Not only did they get back to me when they said they would, but most of the time Michelle actually answered the phone and I got immediate feedback to my questions. The whole process was smooth and painless. When I left a message they would return my call before the end of the day. They did an EXCEPTIONAL job not only in the system itself, but also in keeping my property in tact as much as possible. I was a little concerned about the heavy trucks and equipment chewing up my driveway but, of course, Chuck said no need to worry. He took the utmost care in making sure there was no damage. Besides their QUALITY workmanship their quote was very reasonable. GIVE THEM A CALL, you won't be disappointed!
L&A,12/07/2015We've used Dependable Construction for several jobs including septic, land clearing and most recently, excavating for a foundation. From the time they were highly recommended to me (20+ years ago) to today, they are thorough, efficient and leave the job site buttoned up beautifully. They are courteous, responsive, fair and like their name says... Dependable. I highly recommend.
anonymous, 12/17/2014
My system unexpectedly failed and Chuck came right out to take a look at it. He explained everything to me, and answered all of my questions. They are a family run business and it shows. They take pride in their work and do a great job. The price was fair, the work was superior. I would recommend them to anyone.
anonymous,06/30/2015Just had a new leech field installed at our home, Chuck and his crew, were meticulous about their work. They listen to your concern and work with you to accomplish them. The area is as beautiful if not better than the original site. Many thanks!
Please see our Facebook page for additional customer comments. www.facebook.com/dependableseptic.net/
Hello Michelle & Chuck;
It is with EXTREME APPRECIATION that I wrote a YELP
review for your EXPERT CUSTOMER SERVICE in the replacement of
our Leach Field, this past Fall 2013 (address removed to maintain privacy), Derry, NH.
I truly appreciate your patience, Chuck, in guiding me to understand
each step within the process of building a new field. I also thank
you for your willingness to replace only those segments absolutely
necessary in the restoration of an "approved septic system".
Should the need of any repair arise in the future, yours will be the
number on my speed dial.
I am singing your praises to all....
Truly yours;
Debbie (T.) H.
Derry, NH 03038
------------------------------------
- Don W.
- Plaistow, NH
We have 5 adults and 2 children living in our home so when our septic system failed, we were in dire straits. Chuck and Michelle came to our rescue in a very timely manner. They planned, designed and installed a new system so we were without septic for only a few hours. Chuck and Michelle had to overcome several problems from our neighbor installing a well too close to our leach field to having a household larger than the previous system could handle.
Due to internal plumbing problems, it appeared the new system failed. Chuck came over immediately and worked with our plumber to rectify the problem. Chuck helped even though it was not Dependable's problem or responsibility. That's customer service.
Chuck told me that our new septic tank would settle and Dependable would return to put in more loam and reseed. He was good to his word and fixed the tank settling without me having to so much as make a phone call.
Their company is aptly named because they are truly DEPENDABLE.
_____________
- Edward G.
- Wilton, NH
Just about year ago we were selling our home and needed to have our leech field replace. Dependable worked with us on a tight time line and limited cash flow due to selling of our home. They did an excellent job. Protected our lawn to minimize damage, cleaned up after themselves. They did the work on time and within budget. Did all the permits and lined up all the state inspection at the end of the job. They were excellent to work with and I would recommend them to anyone.
______________
- Frank P.
- Hampstead, NH
Dependable Construction designed and installed a replacement system for my failing septic here in Hampstead. I was really worried about how all of this would transpire,. once I knew the system was failing, too many horror stories and substandard work out there. But from the minute I met Chuck , I was totally and completely satisfied with the experience. Definitely one of the top transactions with a contractor, of ANY discipline that I've ever had. Here's why:
- When you work with Chuck Jr. he puts your needs first. Period.
- He and his wife Michelle leverage the latest information and technology to ensure the survey and design are effective, all come together and pass muster.
- When they say they will be there, or call, etc, they do it and are prompt every time.
- This guy is like Rembrandt with a 20 ton excavator, and judging by his dad and his son, that talent runs in the family.
- Chuck strives for the lowest disruption to your life possible. I mean the first day was executed like a military operation, our water usage was disrupted for a grand total of 2 hours. Totally exceeded my expectations and couldnt believe the low impact.
- He takes time to explain things and to listen to concerns, even though he has a lot going on (the mark of a quality company) I never felt like he was rushing me on any of the questions I had.
- Once he knows enough about the job, he will give you a price and stick with it. There's always unknowns but Chuck is prudent and his pricing is more than fair. Very happy with that aspect.
- When Chuck was done, he repaired any lawn damage, reassembled my stone wall (which he creatively leveraged as a way in to minimize damage to my driveway) and it looks better than it did before he tore it down.
- Stands behind everything he does because he does it all. Design, installation...why would you want to work with someone else who has to outsource half of the job ? Who owns your satisfaction as a customer ? That was a decisive factor in picking Dependable.
Again, totally satisfied, love this type of local, family business and highly recommend. Would work with them again in a heart beat.
Frank Price
Hampstead, NH
___________
- neutralZone T.
- Boston, MA
Excellent. We had a septic system installed a few months back. They are right up front about pricing -- no surprises -- and quality workmanship. They walk though all phases and explain options. Also, they stand by their services - we called on a Sunday many months after the install with a question about the system and they responded immediately. Would recommend highly.
_________
- Debbie H.
- Derry, NH
OUTSTANDING SERVICE!!!! HIGHEST REGARD!!!! Chuck Ashford & his son are STAND-OUTS in KNOWLEDGE & CUSTOMER SERVICE. Their clear & patient explanation of each step in the replacement of our Leach Field not only calmed my anxiousness but was spot-on in the actual steps of the process. A new Septic Design was expertly drawn by Chuck's son thus minimizing "wait time" by having this layer of construction in-house. Chuck personally contacted the neighbors on our "private road" to explain the need to dig under the road with the promise that passage would only be haulted for under an hour. The road was re-hot-topped immediately as promised! The grassed areas were reseeded. All permits, inspections & approvals were completed quickly which speaks volumes of Dependable's high regard at Town & State levels. Their dollar estimates were the ACTUAL expense. No surprises. DO I WISH ALL CONTRACTORS had the LEVEL OF KNOWLEDGE & CUSTOMER SERVICE like the folks at DEPENDABLE CONSTRUCTION! Thank you ASHFORD family!!!
__________
- Marvin T.
- Raymond, NH
Would highly recommend!! Did a great job in designing and installing our failed septic system. Thanks from all of us at Magnum Machine Inc.
_________
- Bob S.
- Atkinson, NH
Our septic system failed. We contacted Dependable. Chuck came right out and evaluated our system and told us what needed to be done. Chuck's entire family took part in the project, including Chuck's young son. They couldn't have been nicer or more helpful throughout the entire job. Chuck took care of everything. He designed the system that would be best for our home, and took care of all of the inspections, permits, and approvals. The weather was bad, and extremely cold, but that did not stop them for getting the job done. Everything went smoothly, and efficiently. Chuck made sure the yard was in good shape before he left. He put the irrigation system back in order, and replaced the stone wall that had to be moved. Chuck told me he would come back in the spring after the snow was gone to check for settling of the soil, and fertilize the area. The interior plumbing in the basement was all taken care of, and cleaned up before they left. We had full use of all of our bathrooms except for about one hour when the plumber switched over our waste line to the new system. Good people and a great job.
___________
- Theresa A.
- Hampstead, NH
I have only good things to say about Dependable Construction. They are a family business, well known and trusted in our community. Planning and scheduling went smoothly. I received clear, honest answers to my questions. The septic rebuild was done efficiently and the yard was left in good condition.
Jane,05/05/2016They deserve TEN STARS!! We needed a new septic system and a friend of mine recommended Chuck. I made a list of a few contractors to get several bids. Dependable was first on my list. Their customer service was so OUTSTANDING that I didn't even bother getting any other quotes. Not only did they get back to me when they said they would, but most of the time Michelle actually answered the phone and I got immediate feedback to my questions. The whole process was smooth and painless. When I left a message they would return my call before the end of the day. They did an EXCEPTIONAL job not only in the system itself, but also in keeping my property in tact as much as possible. I was a little concerned about the heavy trucks and equipment chewing up my driveway but, of course, Chuck said no need to worry. He took the utmost care in making sure there was no damage. Besides their QUALITY workmanship their quote was very reasonable. GIVE THEM A CALL, you won't be disappointed!
L&A,12/07/2015We've used Dependable Construction for several jobs including septic, land clearing and most recently, excavating for a foundation. From the time they were highly recommended to me (20+ years ago) to today, they are thorough, efficient and leave the job site buttoned up beautifully. They are courteous, responsive, fair and like their name says... Dependable. I highly recommend.
anonymous, 12/17/2014
My system unexpectedly failed and Chuck came right out to take a look at it. He explained everything to me, and answered all of my questions. They are a family run business and it shows. They take pride in their work and do a great job. The price was fair, the work was superior. I would recommend them to anyone.
anonymous,06/30/2015Just had a new leech field installed at our home, Chuck and his crew, were meticulous about their work. They listen to your concern and work with you to accomplish them. The area is as beautiful if not better than the original site. Many thanks!